Terms & Conditions

These terms govern the supply of learning platform licences, course builds, implementation, integration and support work. Please read them before commissioning anything. They do not restrict any statutory right you have as a consumer.

1. Who these terms are with

This website is operated by Vector Learning Technologies Ltd, a company registered in England & Wales (company number 17222876), registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. In these terms, "we", "us" and "our" refer to Vector Learning Technologies Ltd, and "you" refers to the person or organisation commissioning work.

• Email: [email protected]
• Telephone: +44 7455 130 136 (Monday to Friday, 09:00–18:00)

Most of our clients are businesses and other organisations. Where you are acting as a consumer, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, and sections 8 and 9 below set out the rights they give you.

2. What we do, and what we do not do

We supply, in the combinations set out in each scope:

• Platform licence — access to the hosted learning platform, including course delivery, learner records, reporting, administrator roles, hosting, backups and platform updates.
• Course build — bespoke learning modules written and built from your material, delivered as SCORM or xAPI packages.
• Compliance library — access to our maintained statutory course library for the licence term.
• Implementation and migration — configuration, import of historic records, and a parallel-running period before cutover.
• Integration work — single sign-on, HR and rota system synchronisation, and API work, charged by the day against a written estimate.
• Managed support — a named contact in UK office hours, administrator training and an annual review.

We do not provide legal, health-and-safety or regulatory advice, and we do not certify that your training programme satisfies any particular statutory duty. Deciding what your staff must be trained in remains yours. We do not take over support of a platform we did not build, and we do not act as an awarding body or issue accredited qualifications.

3. How work is commissioned

Enquiries come in through the form on this website, by email or by telephone. Nothing on this website is an offer capable of acceptance, and submitting the form does not create a contract.

The sequence is: an initial consultation call at no charge; then a written scope from us setting out the work, the price, the timetable and any assumptions; then your written acceptance of that scope by email. A contract is formed when we receive your written acceptance, or when you pay a deposit against the scope, whichever happens first. Anything outside the written scope is a new piece of work and is quoted separately.

4. Prices and quotes

Prices shown on this website are indicative starting points, exclude VAT, and are not quotations. The price that binds us is the one in your written scope.

• Quotes are valid for 30 days from the date we issue them.
• Project work is quoted as a fixed price against a defined scope. Day-rate work is quoted with an estimated number of days; if it looks like running over, we tell you before we pass the estimate, not after.
• Licence and library fees are quoted against your learner count and held for the licence term. We may revise them at renewal, with at least 60 days' written notice.
• Two rounds of amendments are included before build starts. Changes after that are quoted as additional work.
• VAT is added at the prevailing rate where applicable. Third-party costs (for example paid fonts, stock media or a client-mandated tool) are passed on at cost and agreed with you first.

5. Payment

• Project work: 40% on acceptance of the scope, the balance on delivery, unless your scope says otherwise.
• Licences, library access and managed support: invoiced in advance, monthly or annually as agreed.
• Day-rate work: invoiced monthly for days worked.
• Terms: payment is due within 14 days of the invoice date, by bank transfer to the account on the invoice. We do not take payment on this website.
• Late payment: we may charge statutory interest and a fixed sum under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue business invoices, and may suspend platform access after 14 days' written notice of non-payment. Your data is retained and returned to you in that period.

6. Delivery, timescales and what we need from you

Delivery dates are in your written scope. Course builds and implementations are typically delivered within 4–8 weeks of acceptance, depending on scope; platform access is provisioned within 5 working days of the first licence payment. Delivery is electronic — access credentials, course packages and exports are supplied by email or through the platform. Nothing is shipped physically.

Timescales assume you supply, promptly, the things only you have: procedures and source material, a named decision-maker, access to the person who actually does the job being trained, technical contacts for any integration, and feedback within 5 working days of each review point. Where a delay is caused by material or approvals we are waiting on, dates move by the length of the delay and we will confirm the new ones in writing.

7. Delays outside our control

Neither of us is liable for failing to perform because of something genuinely outside our reasonable control — including failure of a third-party hosting or authentication provider, wide-area network or power failure, industrial action, fire, flood, epidemic, or an act of government. We will tell you promptly, do what we reasonably can to limit the effect, and agree revised dates. If such an event stops performance for more than 60 days, either of us may end the contract in writing, and you pay only for work already done.

8. Cancellation

If you are a consumer

Because the contract is made at a distance, you have 14 calendar days from the day the contract is formed to cancel for any reason, with no penalty. Write to [email protected] — an email saying you wish to cancel is enough. We refund what you have paid within 14 days of receiving your notice.

If you ask us to begin work inside that 14-day window and we do, you may still cancel, but you must pay for what has actually been done up to the point you tell us, in proportion to the whole contract. Once a service has been fully performed at your express request within the window, the cancellation right is used up. We will always say this in writing before starting early.

If you are a business or other organisation

You may cancel project work at any time with written notice, paying for work completed plus any unavoidable committed costs. Licences, library access and managed support run for the term in your scope and may then be ended with 30 days' written notice for monthly agreements or 60 days' written notice for annual ones. We may end an agreement on 30 days' written notice, or immediately if you are insolvent or in material breach that you do not remedy within 14 days of us asking.

On termination for any reason, we provide a full export of your learner records and course files in a documented format at no charge, and delete our copies after 30 days on your written confirmation.

9. Refunds

Beyond the consumer cancellation rights above:

• If a delivered course build or integration does not do what the written scope says it does, tell us. We will correct it at no charge. If we cannot make it conform within a reasonable time, you get a refund of the fee for that item.
• If platform availability falls below the target in your scope in a given month, the licence fee for that month is credited on a pro-rata basis against the shortfall.
• Fees for work already correctly delivered and accepted are not refundable, nor are licence fees for a period already used.
• Approved refunds are paid to the original payment method within 14 days of us agreeing them.
• Nothing here removes your statutory rights under the Consumer Rights Act 2015, including the right to a repeat performance or price reduction where a service is not performed with reasonable care and skill.

10. Intellectual property

We own the underlying platform software, our compliance library content, and our internal tools and frameworks; your licence fee buys the right to use them for your organisation for the term, not ownership of them.

You own the material you give us and, on full payment, the bespoke course content we build specifically for you — including the source files and the exported SCORM or xAPI packages, which are yours to take elsewhere. Until an invoice is paid in full, bespoke deliverables are licensed to you for review only. We may describe the work in general terms as a reference and may reuse non-confidential techniques and generic code; we will not reuse your procedures, branding or content for anyone else. You confirm you have the right to give us any material you supply.

11. Confidentiality and data protection

Each of us will keep the other's non-public information confidential and use it only for this work. That obligation continues for 3 years after the contract ends and does not apply to information that becomes public through no fault of ours, or that the law requires us to disclose.

Where we host a learning platform for you, you are the data controller for your learners' personal data and we are your processor. We will process it only on your documented instructions, under a written agreement meeting Article 28 UK GDPR, with the security measures described in our Privacy Policy, and we will not engage a sub-processor without telling you first. Learner data is held in United Kingdom data centres.

12. Limitation of liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.

Subject to that:

• our total liability for all claims connected with a piece of work is capped at the total fees you have paid us for that work in the 12 months before the claim arose;
• we are not liable for loss of profit, loss of business, loss of anticipated savings, regulatory fines levied on you, or any indirect or consequential loss;
• we are not liable for loss or corruption of data beyond restoring the most recent backup we hold, and you remain responsible for keeping your own copy of any export we provide;
• we are not liable for a failure caused by your material being wrong or late, by changes you make yourself, or by a third-party system we were asked to integrate with behaving differently than documented.

Where you are a consumer, this section applies only so far as it is fair under the Consumer Rights Act 2015; your statutory remedies are unaffected.

13. Complaints and dispute resolution

Raise it with us first: email [email protected] with "Complaint" in the subject line, or call +44 7455 130 136. We acknowledge within 2 working days and give a substantive written response within 10 working days.

If that does not settle it, both of us agree to try mediation through a recognised UK provider before starting court proceedings, each paying half the mediator's fee. Neither of us is prevented from seeking an injunction, and nothing here stops you going to court.

14. General

These terms, together with your written scope, are the whole agreement between us; the scope wins where the two conflict. We may update these terms for future work, but the version in force when your scope was accepted governs that work. Neither of us may assign the contract without the other's written consent, except that we may assign it to a company that acquires our business. If any clause is unenforceable, the rest stands. No third party has rights under this contract.

15. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.